Policies

Returns

Please read our warranty policy below.Your satisfaction is important to us, and we recognize the inherent difficulty in evaluating products that are primarily sold over the internet. If you get a product and it is not what you expected, please return it unused within 30 days of your purchase date for a full refund of the purchase price.  Please include a copy of Packing Slip (or go online and reprint your order).  There is no need to contact Gossamer Gear prior to the return.  If you wish to contact us, you certainly may and you can call us at 512-374-0133 or email us at support@gossamergear.com.  Please send the return to:

Gossamer Gear
ATTN: RETURNS
3909 Robert Burns Dr.
Austin, TX 78749

You are encouraged to purchase insurance and tracking information for your return parcel. We cannot be responsible for packages that are lost or damaged during return shipping.

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Warranty

Some of the tradeoffs of designing with extremely lightweight materials are strength and durability. Gossamer Gear deliberately designs gear as light as functionally possible. It is up to the user to determine if an item of gear will serve their intended purposes. You cannot expect our equipment to stand up to the same use/abuse as gear weighing 2 – 5 times as much.

We warranty products we sell to be free from manufacturing defects. GOSSAMER GEAR DOES NOT WARRANTY PRODUCTS AGAINST MATERIALS OR FABRIC FAILURE DUE TO DURABILITY ISSUES. If you are unwilling to accept the limitations of the lighter materials used in our products, do not purchase them, or return them upon receipt in accordance with our return policy. Please note that due to use of extremely lightweight materials, the G5 and Whisper packs are sold with NO WARRANTY.
Some products by other manufacturers may have additional coverage under that manufacturer’s warranty. These instances are indicated on the product information pages.

Trademarks

StowLight, SleepLight, NightLight, ThinLight, SitLight, Spinnsheet, Spinnshelter, SpinnTwinn, SpinnChaps, Fire-fly and Lightrek are trademarks of Gossamer Gear, LLC.
EZC is a trademark of Maurer & Associates
Evazote is a trademark of Zotefoams, Plc.
Z-Lite and Thermarest are trademarks of Cascade Designs, Inc.

Disclaimer

When lightening pack weight, in most cases you are trading experience for pack weight. We make really light gear to be used in the hands of experienced backpackers. Be cautious as you gain experience, and plan trips taking your experience level (and that of your fellow hikers) into account.

You are relying on your experience to take less equipment, less durable equipment, and lighter equipment, each of which involves increased risk. Never take less equipment or lighter equipment than you need to be safe for a particular trip and your given experience level with the route, the weather, your gear and your party.

BACKPACKING INVOLVES SERIOUS DANGERS OR INJURY, DEATH, IMPAIRMENT OF ONE’S SELF TO OTHERS, OR DAMAGE OR DESTRUCTION OF PROPERTY. BY USE OF THE WEBSITE BUYER ASSUMES ALL RISK OF LOSS AND INJURY AND WARRANTS THAT HE OR SHE WILL DEFEND, INDEMNIFY, AND HOLD SELLER HARMLESS. BUYER REPRESENTS THAT NO RELIANCE IS MADE UPON ANY ACT OR CONDUCT OF THE SELLER. NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE THAT INFORMATION CONTAINED ON THIS SITE IS ACCURATE OR RELIABLE.

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Privacy Policy

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the Gossamer Gear website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: name, address, email address, phone numbers and credit/debit card Information (for purchases).

We also collect information about how our site is used by the standard technology called “cookies”. Information collected may include date and time of visits, site pages viewed, time spent on our site, and the sites visited just before or just after our site. Information is collected in aggregate only, without association to your personal information.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our newsletter containing product updates and special offers. Information you submit on our website will not be used for this purpose unless you fill out the newsletter registration form. You can opt out at any time. We use non-identifying and aggregate information to better design our website and to understand our customers, and may use it to provide special offers to newsletter subscribers.
Finally, we never use or share the personally identifiable information provided to us online.

Our Commitment To Data Security:

We use VeriSign as our SSL (Secure Socket Layer) digital certificate provider, providing you with the strongest certificate services available. Your credit card information is encrypted while being transferred to our servers. Your credit card number is not stored in our office files, our computer databases or our secure web servers. It may be inconvenient sometimes to have to enter the information every time you order, but we feel that the added security against credit card fraud is worth the trouble.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we ask that children under 13 do not submit information to use without the consent of a parent or guardian. No part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by contacting us here Contact Us. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

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