Your satisfaction is very important to us, please return any unused items in their original packaging within 30 days for a full refund of the product cost.
We do not have the ability to process exchanges. Please return an item for the purchase price and then order a replacement item.
Please include the copy of the packing slip with your return
There is no need to contact Gossamer Gear prior to the return.
Please ship to :
3512 B Montopolis Dr.
Austin, TX 78744-1418
Gossamer Gear is not responsible for the return shipping costs, damaged or lost items in return transit.
We recommend all return items be insured and have a tracking number to assure delivery.
Please send packs back to us the same way they arrived by removing the SitLight pad, stay and belt and lay them back in the box. A charge will occur if the supplied accessory cord is cut.
TENTS AND TARPS:
Please fold tents and tarps neatly and place back in the box when returning. A charge will occur if the line is cut. Tarps and tents cannot be returned once they have been seam sealed.
Please send the poles back in the same manner they were sent to you.
Do not send the poles back to us with the baskets attached. Place the baskets back in the bag in which they arrived.
SECONDS FOUND ON THE DEALS PAGE:
These items are factory seconds or clearance items. These items are final sales and can not be returned.