Shipping

Cut off time for shipments is 12:00 p.m. Central Standard Time.

Our goal at Gossamer Gear is to get your package to you in a timely manner so you can get on the trail with your items as quickly as possible. We try to ship all orders that come in before noon, and any orders that come in after that time will ship the next business day. Some exceptions may apply, depending on the product or products purchased. And we reserve the right to ship your package via whichever carrier we deem fit for transit.

If you need an item by a certain date, please choose your shipping option accordingly. Keep in mind that holidays and weather can play a part in slower shipments.

DOMESTIC SHIPPING:

Your Domestic shipping rates will be calculated at checkout.

Domestic shipments take 1 – 5 business days in transit, depending on where you are located. Items are shipped from
Austin, TX 78744-1418

GROUND — $3.99 = First Class Mail
This shipping method can only be chosen if your shopping cart totals $9.99 or less.

Gossamer Gear will not be liable for replacing or reshipping items that have been lost or damaged in transit when this shipping method is chosen. This shipping method cannot be tracked. If you would like to track you shipment, please choose another shipping option.

GROUND — $7.99 = Fed Ex Ground or Priority Mail
If you select this option, we will choose which is best between Fed Ex Ground and Priority Mail based on cost of your product and/or the size and weight of the shipment. If you specifically want your shipment to go Priority Mail, then please choose Priority Mail at check out.

Customers of Gossamer Gear use this option most. These shipping methods can be tracked.

GROUND — 15.98 = Fed Ex Ground or Priority Mail
If you are purchasing trekking poles you will be given the $15.98 shipping method. Due to the nature of these products, more cost is involved in getting them to your door safely.

These methods of shipping can be tracked.

PRIORITY MAIL — Cost Varies
The Priority Mail option is available for those folks who want to insure we send your package via US Mail. However, this option is not available once the shipping cart exceeds $99.99.

If you have a PO BOX for an address, please choose this option. If the Priority Option is unavailable please choose Ground and write “PRIORITY MAIL” in the customer comments.

2nd Day Air — Cost Varies = Fed EX
If you choose this option, you will receive your package two business days after the day it leaves our office. Please note that if you place an order at 1:00 p.m. on a Friday afternoon, the package will not leave our office until Monday and you will receive your package on Wednesday.

This option is available on most Domestic Shipments and can be tracked.

Next Day Air — Cost Varies = Fed EX
If you select this method of shipping, you will receive your item the day after it leaves our office. Please note that if you place an order at 1:00 p.m. on a Friday afternoon, the package will not leave our office until Monday and you will receive your item on Tues.

The next day air option is available on most Domestic Shipments and can be tracked.

INTERNATIONAL SHIPPING:

Your International shipping rates will be calculated at checkout.

*** Because we are unable to calculate specific international charges, the customer is responsible for their country’s duties and taxes. ***

PRIORITY MAIL INTERNATIONAL – Approximate 6 – 10 days transit (not including time spent in customs)
Priority Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

EXPRESS MAIL INTERNATIONAL – Approximate 3 – 5 days transit (not including time spent in customs)
Express Mail packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

Fed Ex Economy International – Approximate 3 – 5 days transit (not including time spent in customs )
Fed Ex packages can be tracked. Unfortunately, International shipments have no guarantee for time of delivery. Please choose your option accordingly.

***Most backpacks will not be shipped through Fed EX due to the dimensional weight of the package. Rather, they will be shipped through US Mail***

SHIPPING FAQ

Will you ship to me on the trail?
YES WE WILL. We can ship packages via USPS General Delivery to a Post Office in approximately 2 – 5 business days upon purchase. We can also ship ground or expedited to any physical address given; business, hotel, or residence.

On-the-trail shipments returned because of non-pickup will be processed as a return and not re-sent. And you can place a new order if need be.

Will you ship to a PO BOX ?
YES. PO box orders must be shipped via USPS and typically take 2 – 5 business days to arrive.

Were my shipping charges too high?
Our system tries to calculate and charge as close as possible the exact amount your package will cost to ship. Overcharges occur more frequently in International Shipments. We apologize if you have dealt with this.

If a gross overcharge does occur, don’t worry about notifying us. We will automatically refund your CC within 3-5 business days after the order ships. You will receive an email from us stating the amount of the refund once it has been issued.